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Support Information

Allen's Fasteners & Industrial Supply

P.O. Box 295
Needles
Calif. 92363
U.S.A

Store Hours

Our Online Web Store is Open 24hrs

Phone Hours

Monday, Wednesday & Friday  8:00AM ~ NOON PST

Phone

+1.909.223.8347

FAX

+1.928.768.5141

Email

allensfasteners@yahoo.com

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Return & Exchange Policy

30 Day Refund & Exchange period
All items (unless otherwise mentioned) may be returned within 30 days from the date of receipt for a refund.

A Return Merchandise Authorization number is required for all returns & exchanges. A 15% restocking fee applies to all returns. Shipping charges are "services used" and are not refundable. No refund or exchange after 30 days.

Electrical & Chemical Return Policy
Electrical/Electronic products are NOT Refundable.
Chemical that have been opened/partially used  are NOT Refundable. 
No credits, refunds, or exchanges will be given for any Electrical/Electronic products sold by allensfasteners.com.

Restocking Fee
A 15% restocking fee will be applied to all returned products. We will gladly exchange or replace any defective products within our 30 Day guaranteed exchange period.  allensfasteners.com reserves the right to charge 25% or more restocking fee for products returned incomplete.

• Due to manufacturer policies, all items labeled "No Return," Electrical/Electronic products, Opened chemicals, are not returnable.
• allensfasteners.com cannot be held responsible for lost or damaged items while in transit back to us. It is recommended that Customers ship via FedEx or UPS with package tracking and adhere to shipping company's packaging guidelines.
• Physical damage to any product will void the product's warranty. Modifying a product in a permanent way is considered physically damaged. allensfasteners.com cannot honor warranty items that have been bent, have cracks or chips, burnt or otherwise sustained any other type of physical damage. Physical damage voids any warranty previously implied for any product.
• Shipping, handling and insurance charges are services that have been performed cannot be refunded.
• Refunds are issued back to the original source of the purchase. We do not issue store credit.

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. Additional restocking charges will be applied to incomplete or opend returns. Returned products must include all accessories. Please make sure that all manuals, warranty cards, cables, screws, and other accessories are included in the original packaging. Products returned incomplete with be assessed a 25% or more restocking fee. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:
     A. Products which are improperly packaged
     B. Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
     C. Products with any standard certification labels removed (UL listing, capacity, brand name)
     D. Products or packages with barcode label removed
     E. Products with SERIAL NUMBER which does not match SERIAL NUMBER on invoice.
     F. Item received without having a RMA issued by allensfasteners.com service representative.

PRODUCT DAMAGE:
     G. Cracked components or damage to any circuit boards
     H. Any dents, scratches, defacement or abuse of base casting
     I. Torn or punctured tape seals
     J. Loose, damaged or removed screws/fasteners

Products damaged through negligence or due to poor return packaging will void the warranty and will be returned without replacement at the customer's expense. UPS Packaging Guidelines

Return & Exchange Procedure

All returns and exchanges require that you obtain an RMA code before the merchandise will be accepted for a return or exchange. RMA codes may be obtained by contacting allensfasteners.com by email or phone. The RMA code will need to be obtained in advance and needs to be attached to the item(s) to be returned. The RMA code needs to be attached in plain view in order for the item(s) to be accepted for inspection.

• Abrasives
• ARP
• AN Fittings
• Battery & Boxes
• Body Clips
• Brass Fittings
• Bolts
• Chassis Tabs
• Cleco's
• Chemicals
• Clamps
• Clothing
• Cotter & Dowel Pins
• Clevis Items
• E-Clips & Hair Pins
• Drills
• DZUS Fasteners
• Electric Connections
• Fastener Kits
• Fuel Gauges
• Flat Washers
• Gaskets
• Key Stock & Key Ways
• Lock Washers
• Machine Screws
• Motor & Trans Mounts
• Nuts
• Nutserts
• Paint
• Pop Rivets
• Retaining Rings
• Rod Ends
• Roll Pins
• Sheet Metal Screws
• Spark Plug Wires
• Stringer Washers
• Tap & Dies
• Threaded Studs
• Thread Repair
• Tools

• ARP Products
• DJ Saftey Products
• JAZ Products
• Pioneer Products
• Prothane Products
• Sweet Components
• Taylor Products
• Wilwood Products

• Off Road Parts
• Header Stuff
• Throttle Parts & Cables
• Valve Cover Stuff Stuff
• Miscellaneous
• Close Out Items

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